Shipping & Delivery Policy
Processing & Production Times
We aim to dispatch all in-stock items within 7 working days (Monday–Friday, excluding public holidays).
Some of our products are made to order, which means they’re produced especially for you.
Please allow up to 2 additional weeks for production before dispatch.
If your order includes both stock and made-to-order items, we’ll ship everything together once it’s ready — unless you ask us to send items separately.
Delivery Times
Once dispatched, UK delivery usually takes up to 7 working days.
International orders may take 5–10 working days depending on the destination.
Delivery times are estimates and may vary depending on courier performance and external factors like strikes, weather, or customs delays.
Shipping Costs
We’re a small independent business and don’t have access to the same shipping discounts as the big guys.
To stay sustainable, we include a small uplift on postage to cover packaging, handling, and courier costs.
All shipping charges are clearly shown at checkout before you complete your order.
Order Updates & Tracking
We’ll email you once your order’s on its way. If tracking is available, we’ll include the tracking number and courier link so you can follow its journey.
Click & Collect (if applicable)
Local customers are welcome to collect orders by arrangement. Please wait for a confirmation email before visiting to make sure your order’s ready.
Missing or Delayed Orders
If your order hasn’t arrived within the expected timeframe, please get in touch at [email protected] with your order number.
Claims for missing parcels must be made within 14 days of the expected delivery date.
Damaged or Incorrect Items
If something arrives damaged or not as expected, let us know within 7 days of delivery. A quick photo of the issue helps us sort out a replacement or refund faster.
International Orders (if applicable)
Customers outside the UK are responsible for any customs duties, taxes, or import fees charged by local authorities. Please check your country’s import rules before ordering.